This document governs the responsibilities and rights you, as a customer, and we, as a provider, have when using our apps EPIO or StressProffen. EPIO refers to anything related to pain, while StressProffen pertains to stress within this document. The document is deliberately written in simple and understandable language. If anything isunclear, we welcome your inquiries at hello@dhealthapp.no.

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1. Summary

The apps are designed for personal use, with one user per account. THE APPS ARE TOOLS FOR UNDERSTANDING AND MANAGING PAIN OR STRESS. THEY ARE NOT MEDICAL PROGRAMS AND SHOULD UNDER NO CIRCUMSTANCES BE USED AS A SUBSTITUTE FOR TREATMENT PRESCRIBED BY A DOCTOR OR OTHER HEALTHCARE PROFESSIONAL. You, as the customer, are responsible for maintaining the security of your username and password. Our role is to make this process as simple as possible for you. As the customer, you own the data registered in the apps. To make the system as user-friendly as possible, we invest a lot of time in understanding you as the user. One of the things we do is analyze usage patterns, always ensuring privacy is maintained.

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2. No Medical Advice

THE APPS ARE TOOLS FOR UNDERSTANDING AND MANAGING PAIN OR STRESS. THEY ARE NOT MEDICAL PROGRAMS AND SHOULD UNDER NO CIRCUMSTANCES BE USED AS A SUBSTITUTE FOR TREATMENT PRESCRIBED BY A DOCTOR OR OTHER HEALTHCARE PROFESSIONAL. THE SERVICES ARE SOLELY FOR UNDERSTANDING AND MANAGING PAIN AND STRESS AND DO NOT PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. USE OF THE APPS AND PERFORMANCE OF EXERCISES ARE AT YOUR OWN RISK.

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3. Formation of the User Agreement

The user agreement is entered into between: dHealth AS (dHealth), Norwegian organization number 925 579 769,and the individual registered as a user of the System ("Customer"). The agreement is electronically accepted by the Customer upon registration in EPIO or StressProffen. Important updates to the agreements are presented to the Customer and approved upon login.

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4. Rights and Responsibilities of dHealth

dHealth shall offer and further develop the apps to the best of its ability. dHealth shall promptly address errors as soon as possible. dHealth shall strive for the highest possible uptime and implement technical measures to ensure this. The purpose of the apps is to provide digital support for pain or stress management through the use of technology.

dHealth can and wishes to collaborate with third-party providers ("Partners") when relevant for app usage. dHealth has the right to suspend account access due to non-payment or suspected misuse. Misuse includes activities such as sharing login information with multiple users. dHealth has the right to change prices and pricing models. For changes beyond the Norwegian consumer price index, the Customer shall be notified at least one month before the change takes effect. dHealth is not responsible for the content of data recorded by the Customer in the System, nor for the Customer's use of the apps.

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5. Rights and Responsibilities of the Customer

The Customer has the right to use the apps if all other obligations are met. Login credentials are personal, must be securely stored, and should not be shared with others. The Customer owns registered data. The Customer is the data controller for registered personal information.

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6. Privacy

Privacy is important to dHealth, and we are conscious of our responsibility and trust in securing and handling information with care. This need sometimes must be balanced against the user base's desire for simple and intuitive systems. The purpose of processing all data, including personal information, is to offer solutions that enhance the user experience for you as the Customer. To achieve this purpose, dHealth may collaborate with partners and subcontractors. You can read our privacy policy here.

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7. Payment

The Customer pays in advance on a monthly basis, with no commitment beyond the paid period. The price applies per user according to the current price list and includes VAT. Upon termination of the subscription, the user is responsible for stopping their own payment through the "Manage Subscriptions" feature on their own device.

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8. Miscellaneous

The user agreement accompanies the product and can therefore be transferred, for example, in cases of merger or acquisition of the product/company. Contact information for this agreement with dHealth is hello@dhealthapp.no. The agreement is subject to Norwegian law, with the Oslo District Court as thelegal venue. This also applies after the termination of the user agreement.